How soon can you start painting my home?  Once the job is scheduled you will be given a firm starting date.  In most cases we can begin within one week.  Even at peak seasons, lead time is never more than two weeks.  (Commercial jobs may take longer.)  If it is necessary to get your home painted immediately, we can probably make special arrangements to paint right away or on the weekend.  Otherwise, our workweek runs from Monday through Saturday.

How long will the painting take?  This will depend on the extent of preparation and painting needed for your home and the size of the crew doing the painting.  The crew size can be anywhere from 2 to 7 men depending on your particular job.  The average crew size is 3 to 4 men, with a job foreman on the job at all times.  Most homes should be done within three to four days. Once we start painting your home, we will stay until we finish.  The only exception to this would be if we apply a primer or sealer that requires a longer drying time, or if we are delayed by weather.

What should we do before the painters arrive?  If possible, please walk around your home before the painters arrive.  It will be helpful to us if you can remove any items that are against or near the house.  This would include wood piles, potted plants, lawn furniture, tools, etc.  If you have animals and you are going to be home during the painting, no problem.  They can be moved as we go a long.  If you can't be home during the painting, please make arrangements beforehand to have them looked after.  This will help the painting go faster and make them more comfortable.  All plants, trees and flowers will be covered to protect them from paint.  Some branches may need to be trimmed to provide access and keep branches off the fresh paint.  We prefer that you take this step before painting begins.  If you would like us to do the pruning, please make sure this is clear with your salesman before the job starts, and that you point out any especially delicate plants.

Does someone have to be home during the painting?  Not necessarily, but we do recommend it.  We prefer that you watch our progress during the job so that all your questions can be answered.  We do require access to water and electricity.  Doors will need to be opened during the painting and left open for 3 to 5 hours to dry.  If you are unable to be home, you will need to make arrangements for water and electricity and to have the door open when needed.  

How thorough is the clean-up?  Clean-up is a very important part of our job.  All materials used in the painting of your home will be removed.  Paint scrapings and sanding dust will be swept from walkways, driveways, decks, etc.  Any spills are immediately and thoroughly removed.  Our goal is to make your house look great, but other wise not have you notice we were there.

What kind of paint do you use?  All of the paints we use are top quality materials.  We use many different brands of paint depending on the particular needs of you job.  We pride ourselves on keeping up to date on all the latest products and product changed.  We use brands such as Vista, Tex-cote, Oympic, Dunn-Edwards, Valspar and Behr.

Will the weather affect the painting?  No, because we only paint on days that are suitable for painting.  Your job is guaranteed, and we will not do any  painting in conditions that will adversely affect your job.

How is the payment handled?  A down payment will be requested at the beginning of the work with the full balance due upon completion. Please make arrangements to pay the job foreman when the job is complete.  Larger jobs will be set up on a progressive payment schedule.

Is the painting guaranteed?  How long will the job last?  After we finish painting your home, please go over the job with the crew foreman.  If any touch up is needed, he will take care of it at this time.  Your new paint job is fully guaranteed for one full year.  If you should have any problem at all please call us.  The new paint on your home should last an average of five to eight years.  (Although some homes will go longer than eight years without painting, we don't recommend it.)

What do I do if I have a complaint?  If you have any problem with your paint job at all, at any time, please give us a call!  We will take care of it!  Remember, we want your house to look as good as you do, because your completed home is an example to future customers of our fine work!  To make sure you have no complaints, inspect your job with the painters before they leave.  We would much rather fix it now than later.                         







Five Star Painting Company - 562.685.2660 - 5star@iwantfspc.com